Lodge Blog Archive
A diary of happenings at Chanters Lodge, Livingstone, Zambia with reflections on Zambia and personal matters too
"WE APOLOGISE FOR ANY INCONVENIENCE CAUSED"
Signal vs. Noise has an entertaining breakdown of that trite way of saying sorry - "We apologize for any inconvenience this may have caused." "That's not an apology", C.J. Curtis writes, "it's a jerky way of trying to shirk responsibility and it's almost guaranteed to anger your customers": "First of all, if I depend on a service and can’t get to it, it’s not an inconvenience. It might bloody very well be a full-on crisis. An inconvenience is when I can’t get my flavor of milkshake at Potbelly’s or if there’s a line at the grocery store. This ain’t that."
This is just a little snippet I found on FreshInc - I love that site as much as I used to love their mag before the days of the internet!What makes 'we apologize for any inconvenience this may have caused' even worse? When it's accompanied by a 30% price hike!
Why is that logo in the picture? Go figure! Posted: 17 January 2009 at 05:14