Offices


Work has started on the construction of a block containing 2 offices at Chanters Lodge, Livingstone. “Why do you need more office space?” I hear you ask. “Is your administration getting bloated?” Ummm – more office space? Actually we don’t have any! And this more than 11 years since the lodge first opened! How have we managed?

Well, initially, the ‘office’ was located under a tree in the garden. From there it moved to a table on the terrace. From there to a table in the restaurant, and then, as the lodge got bigger, to a Guest room – meaning that whenever the room’s let, we have to move out! Inconvenient – to put it mildly, though we’re not a management team that enjoys being, or is, ‘office bound’.

Now, as the years go by and I get no younger, it’s time also to consider the future. To this end, Annastasia Katele my delightful assistant has to learn to do some of the things I do at the moment – initially stores, bar and kitchen stock control. So she also needs a base from which to work.

Our two offices will be located on the right of the restaurant in the car park as you enter the lodge, in such a place as to afford me a good view of the front gate, lodge entrance, reception and the back yard! And Annastasia the same views forward, but behind her a view inside the laundry where Chanters Girlies meet (and talk) etc.

This addition will also allow us to redevelop the room we’re currently using as an office, then giving the lodge 12 letting rooms consisting of three small self-contained double rooms in the main house (for single or double occupancy at economical rates), four poolside doubles, 4 spacious twins and a family room.

There’s a picture of the work happening on the first day – and on the second day it rained!!!

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New Rooms Are Open!


“Is that your first Guest?” someone on Facebook asked me, after I’d posted this picture of our newly completed Room 12 at Chanters Lodge in Livingstone! It’s not. It’s Susan Timwindila, currently Acting Assistant Manager while Annastasia Katele, holder of that post, is away in South Africa enjoying (we hope) her well earned annual leave. I was just using Susie as a model, but she’s a good one isn’t she?

We’re delighted to have finished our two roomed extension after some 4/5 months of hard work and a great deal more expenditure than we’d anticipated (as usual). The rooms have one double bed each, private bathrooms with seperate shower and overlook the swimming pool at Chanters Lodge, Livingstone. They have a small veranda – the comfortable veranda furniture is still being made. The bedroom and bathroom floors are finished with ceramic tiles and the rooms are cool and comfortable – they are air-conditioned and have fridges and televisions.

All rooms at Chanters Lodge have wi-fi access for Guests with their own laptops or internet inabled cell phones and there’s a laptop available for hire at the lodge for those who don’t. We give guests one hour free internet time and have internet coupons available for purchase in various units thereafter.

The new rooms will rent for US$95 per room per night, and this price includes full english breakfast, and free transfers from/to Livingstone Airport or the city centre on arrival/departure if required. We think this represents great value for money! Don’t you?

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Shakespeare Court, Lusaka


Hunting for medium/long term apartment/hotel accommodation in Lusaka, Zambia’s capital? You could do a whole lot worse than Shakespeare Court. It’s on Leopard’s Hill Road in Kabulonga, Lusaka – a place I know well seeing I lived on that street between 1986 and 1992! It’s a lovely leafy suburb of Lusaka but handy too.

There’s a (small) picture of Anthony Harwood and the Shakespeare Court management team up there! Anthony hails from Ottery St Mary in Devon, UK, my home county and is busy here in Zambia and overseas with various projects. We have the pleasure of Anthony’s company at Chanters Lodge, Livingstone this weekend. This is about Shakespeare Court.

“Shakespeare Court provides a large selection of Lusaka apartments within a secure and relaxed community. You are welcome to stay in our Lusaka hotel accommodation from two weeks to two years, or longer.

Each Lusaka apartment is designed for easy living for business visitors & people who are new to Lusaka. Every apartment includes satellite TV and internet connection. You will also find a fully fitted kitchen, so you can prepare your own meals, and nearby you will find Crossroads Shopping Mall with several places to eat, and a modern supermarket.

All apartments include bed linen & towels. So, you can just bring your suitcase, move in & start living. For further information on the local area please read our Guide to Living in Lusaka or download our handy Map of Lusaka.

To book your stay with us please use our availability search, or contact us for assistance in making your booking. We look forward to welcoming you to Shakespeare Court.”

Go to their website for full details!

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Customers


Continuing some of Inc Magazines A-Z of Peter Drucker, C is for Customers.

Customers: Having trouble formulating a mission statement? Let Drucker boil it down for you: “The purpose of business is to create and keep a customer,” he argued. And: “What does our customer find valuable?” is the most important question companies can ask themselves. This focus helped reorient marketing away from advertising and onto a higher plane.

Anything wrong with this? No, except when I write I always use a capital letter for the word Customer or Guest or Client. It just helps to make the point even more strongly.

Just about every valuable idea, suggestion or complaint for that matter comes from a Customer and if you’re not close to yours, you won’t hear about it! I get close to mine by meeting them on arrival at the airport, or in town if they don’t have their own transport, and by close personal contact during their stay. It works!

The picture? The Wills family from Melbourne, Australia – two times Customers and now friends as well!

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Abandonment


I’ve always been a great admirer of the man who invented the term ‘management’ – Peter Drucker. This year would have been his 100th birthday.

Inc Magazine recently published an A-Z of Drucker’s management wisdom, and over the next few weeks I’ll reproduce this A-Z. Some management ‘revision’ never does any harm! So here’s ‘A’!

Abandonment:
Jack Welch gained fame for shedding businesses in which General Electric wasn’t first or second. But it was Drucker who first suggested that choosing what not to do was a decision as strategic as its opposite. Drucker’s theory of “purposeful abandonment” exhorted business leaders to quickly sever projects, policies and processes that had outlived their usefulness. “The first step in a growth policy is not to decide where and how to grow,” he told author Jeffrey Krames in 2003. “It is to decide what to abandon. In order to grow, a business must have a systematic policy to get rid of the outgrown, the obsolete, the unproductive.”

Chanters:
We recently abandoned our radio show on Zambezi Radio 107.7 fm as probably outgrown and unproductive. Were we right or wrong? I’m not sure, we’re currently looking at getting back on radio in some way again in 2010.

We are about to abandon the idea of using a Guest room as an office and build two offices to increase our bedroom letting capacity!

The picture? The radio show!

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Gorgeous Giraffe!


Yesterday I wrote about how easy it is to undervalue the beautiful area in which I’m lucky enough to work and live, and how, sometimes, problems of infrastructure – internet, electricity, roads, water, as well as supplies and services etc can blot out that beauty from one’s mind!

Strange then that early this morning this natural beauty should present itself so clearly when I was dropping off Guests, staying with us at Chanters Lodge, at the Royal Livingstone for them to take the early morning breezer to Livingstone Island so they could swim in Devil’s Pool.

Isn’t that just the most wonderful creature I met having it’s breakfast?!

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The Livingstone Performing Arts Foundation


The Livingstone Performing Arts Foundation (LiPAF) is a not-for-profit NGO staging musical theatre shows to preserve and promote Zambian culture through excellence in the arts. They offer full time employment to 20 very talented performers from Livingstone and have implemented several community projects to support local schools, health organizations, and vulnerable families.

Currently, they are performing their latest show, “Dancing Around Zambia” at the Zambezi Sun Resort every Monday, Wednesday, and Saturday evening at 20h00. Charges are $20 or just K25,000 for Zambian residents. Although they are given the use of the venue at the Sun, LiPAF is not hired by Sun and they are wholly dependent upon ticket sales for their revenue.

At Chanters Lodge we have just ‘linked’ their website with ours and they, in turn, will list our web site on theirs at www.lipaf.org. They also want you to know that they can travel with their show to other venues for group performances.

I haven’t yet seen one of their shows but hope to do so in the near future, but we’ve heard only excellent reports from Guests who have done so! We wish them the best of luck with their great project!

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Landscaping


As mentioned on my last post, we’ve been busy landscaping around the new rooms at Chanters Lodge, and have decided to use some more ‘pan bricks’ (as they’re known here) around the rondavels where we intend to have sunbeds.

It’s not a cheap finish (!), but will match the existing and it’s long lasting and strong. The picture shows the builders laying the bricks. Like everything about this project we’ve ended up needing about three times more than we’d originally (wrongly) estimated!

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Chanters Lodge Garden


Just as very few Guests leave Chanters Lodge without commenting on the friendliness and helpfulness of our staff – The Chanters Girls – very few also leave without saying how pretty and peaceful is our garden.

At the moment we’re busy landscaping in front of, and at the side of, the new 2 roomed extension, and tomorrow I’ll post a photo of that, but for now here’s a picture of the garden taken from outside room 10, adjacent to the 2 new rooms.

I’m sure you’ll agree that it does look good!

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Poignant Picture


This, to me, and I’m sure the rest of my family, is a very poignant picture. It shows my late brother-in-law Don Binney, who passed away on November 13th last year, being served by my (now) Assistant Manager Annastasia Katele, during Don’s visit to Zambia in March 2006 with my sister Ruth. A good time they had too! Don and Ruth came to Zambia following some time in South Africa during which Don, a great cricket lover, was thrilled to have attended a test match at Newlands in Cape Town. I’m very much looking forward to Ruth’s return visit in March 2010 as I’m sure she is too. Our thoughts are with her today.

Annastasia’s had a great year since being promoted to the post of Assistant Manager in January this year. She’s grown a lot in the job (not in height, she’s still pint sized) and is about to start her annual leave. She’s shown herself to be super reliable, tough and her great public relations skills have made her popular with suppliers and Guests alike. By way of a reward for excellent work the company have sponsored a return flight to South Africa for her to go and see her young brother who lives in Johannesburg. As soon as our new bedrooms are finished (a week or so to go), we’ll be starting the construction of two offices – one for her and one for me, with a view to her being able to take over even more responsibility next year.

How nice to be able to link these two super people together in one image!

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