Then And Now

Then
“Good morning Richard, your daily updates are really something I look foward to everyday. Good for information and good for your business. Age does not seem to be slowing you down. Remember from your days as General Manager at Ridgeway hotel I was a member of that cosy bar Copper Horse and always enjoyed meals in the Musuku restraunt with regular entertainment provided by Ackim Simukonda and PK Chishala. Remember your regular client Kelvin Siame my big guy? We talk about our times at Ridgeway but all this is gone with you. The hospitality industry is dull without you. I spent a weekend at your lodge in Livingstone in 2006, enjoyed the serene arrangement, your workers were good but best of all the food was excellent!”

Now
“Richard and his staff are excellent host to the lovely part of Africa. He picked us up at the airport and dropped us off at the end. For Africa, these accommodations are good but for individuals expecting Holiday Inn level will be disappointed. It`s Africa, get over it. If you are looking for Holiday Inn you will be paying through the nose ($300+ USD min) for a basic western hotel. Livingstone only has a number of accommodations and are all overpriced (including the activities), go with Chanters to save your money and put it towards paying for the activities”

Thanks to the contributors! The photos? I’m sure you can work out what’s what!

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Hotels Online

I liked this by Melanie Nayer on 4Hoteliers not surprising, I suppose, considering the amount of time I spend on line! Here’s the piece:

“As more consumers move online, it’s becoming more important for business to maintain trust and respect on social channels. Without face-to-face conversation, your consumer needs to rely strictly on your word. Bottom line: if they don’t trust you, they won’t buy from you. So, how can you ensure you’re building trust through social media platforms like Twitter, Facebook and FourSquare?

I consulted a few hoteliers to get their thoughts:

“We view social media as a powerful channel to build consumer trust and deliver on our brand promise, which is to surprise and delight our guests by providing service that is gracious and sincere,” said Mac Joseph, Social Media Marketing Manager for Mandarin Oriental Hotels, which currently has 8100 followers on their main Twitter page @MO_HOTELS. “We focus on building genuine relationships with consumers on Facebook and Twitter by engaging in two-way dialogue. Through listening first to our audiences, we are able to add value to their experiences with our brand online.”

Joseph told me that Mandarin Oriental recently came across a tweet from a guest at Mandarin Oriental, Barcelona, wanting a guestroom with a bathtub. Joseph said his team connected with the hotel, who were able to move the guest to the desired room type that same day. “Through this open dialogue, the guest and our audiences witnessed first-hand that we are not simply pushing content through our social media channels but also listening, in the hopes of making a difference in the guest experience,” he said.

InterContinental Hotels
, which also has various twitter accounts for individual hotels but one main channel, @InterConHotels, with over 7,200 followers, recently made headlines with their new mobile platform and iPad accessibility in worldwide hotels. The hotel group also uses social platforms to introduce guests to local information before they check in, giving them a sense of environment before they arrive at their destination. “Even though we are interacting with our guests and our friends as a brand, we try to be as human in our interaction as we can,” said Charles Yap, Director, Global Brand Communications for InterContinental Hotels. “This means being conversational with our approach, highlighting some of the fun discoveries our guests have made in their travels, providing local assistance through our InterContinental Concierge teams to those who need it, and taking every opportunity to help should things go wrong.”

As a consumer and industry expert, I’ve found a few things to be beneficial when working with hotels online:

    Constant tweeting and Facebook messages are great ways to promote the hotel and converse with guests, but it’s also a great idea to post testimonials from your clients. These reviews are coming from the guest themselves, and other potential guests will rely on the feedback of their peers before making a purchasing decision, especially when it comes to travel.

    Keeping it personal adds a level of emotion to your conversation. By putting a name with a Twitter account or Facebook post, you’re introducing your guests to other hotel employees, allowing guests to learn a little more about the hotel and destination on a local level.”

The picture? The stunningly beautiful Lake Malawi, I worked there some time back!

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Marianne Olsen plays 107.7 fm

Meet Marianne Olsen (above) from Tromsoe, Norway, guest on the most recent edition of The Chanters Lodge Experience with The Milli Jam Ingredient featuring George da Soulchild. That’s our regular Sunday night radio show airing weekly on Zambezi Radio 107.7 fm from 20.30-21.30 hrs. 107.7 fm is Livingstone’s most popular local radio station reaching a radius of about 70 kilometres domestically and streaming live on the internet from their site and from ours. Our show is a great mixture of local and international music plus chat – we also give away a dinner for two with drinks every week for the first person to text us the answer to a usually simple question! Keeps us popular!

Marianne told listeners she’d been coming to Zambia off and on since 1994. She’s an occupational therapist by profession and explained that this
is a discipline aiming to promote health by enabling people to perform meaningful and purposeful activities. Occupational therapists work with individuals who suffer from a mentally, physically, developmentally, and/or emotionally disabling condition by utilizing treatments that develop, recover, or maintain clients’ activities of daily living. “There are very few occupational therapists in Zambia” she said.
I told our audience that Marianne was one of the first ever Clients at Chanters Lodge when we opened in July 1998. At that time she was living and working in Livingstone. This, her most recent visit, had come about as a result of attending an international congress for occupational therapists, held during the course of the past week in another Livingstone hotel. She had enjoyed the congress. We asked Marianne about the recent massacre of young people in Norway and she was emotional as she recounted to listeners what had happened and how the Norwegian people and government had reacted to the tragedy.
The music on the show was good. We opened with Vanessa Carlton’s ‘1000 Miles’ back to back with ‘Collide’ by Leona Lewis. Local tracks were ‘Come Follow Me’ by Judy featuring Cactus and Mampi’s ‘Wali lo Weleka’. Milimo featured Jay Lo and Pibull with ‘On The Floor’. Our oldie of the week was Phil Collins with ‘Against All Odds’ and we closed with Ed Sheeran’s ‘Little Bird’. Ed hit the number one spot in the UK album charts that very evening!
Asking Marianne about her family, she replied that she had two children Temba and Tawanda. “What?!” Exclaimed Milimo “but these are Zambian names!” Marianne went on to explain that she’d been married to a Zambian who had two children from a previous relationship and that she had brought up the two boys in Norway as their mum. Both were doing well, one working for a courier company and the other still in high school. Football? Arsenal though she confessed to being much more interested in winter sports than soccer! Music? Everything, but she particularly likes Danny the Zambian star.

Marianne spoke wistfully of her younger days in Livingstone sleeping nights on one of the islands in the Zambezi and enjoying a great social life while she was researching for her Phd in Medical Studies from Tromsoe University. Where would she like to be and what would she like to be doing 10 years from now? She sighed “Africa” she said “maybe I’ll be in Zambia doing something with occupational therapy”. We hope so!

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Peter & Gill Langmead on Zambezi 107.7 fm



Meet Peter and Gill Langmead from Chisamba, north of Lusaka, who’ve been visiting Livingstone to see the lunar rainbow over Victoria Falls for the first time, even though they’ve lived in Zambia for many years. So, we took the chance of inviting them to guest on The Chanters Lodge Experience with the Milli Jam Ingredient, our regular Sunday night radio show airing on Zambezi fm every Sunday at 20.30 hrs Zambian time, and also streaming live on the internet. Peter and Gill own Langmead and Baker – click the link to read all about their company!

“Did the lunar rainbow live up to expectations?” Milli Jam asked our guests at the beginning of the programme. “It probably exceeded them” replied Peter “it was absolutely fantastic!” “Did you get some good photos?” We wanted to know. “Absolutely!” said Gill “in fact we’ve already posted quite a lot of them on the internet via Twitter and Facebook”. “How did you hear about Chanters Lodge?” asked Milli Jam. Our guests went on to explain that they’d first made contact with me through Twitter and everything had then fallen into place when they came to make their arrangements to visit Livingstone and see the lunar rainbow. Of course they’d found time to do other things as well, including visits to Livingstone Museum and the Railway Museum, as well as Lawrence Yombwe’s fabulous art gallery.

Peter explained that he’d first come to Zambia in the mid 80’s and that for most of his career he’d been involved in agricultural development – for much of that time with cassava. We were amazed to hear about the many uses of this shrubby plant whose starch filled roots are much in demand in Zambia for food. For some time Peter and Gill produced cassava starch commercially. They’d been involved in many other things, we heard, including but not limited to, the production of essential oils and bath soap, the publication for 5 years of Beauty Zambia magazine and handling media interests and public relations for British Airways in Zambia, amongst a load of other corporate clients!

The music on the show was great. We opened with Cher Lloyd’s ‘Swagger Jagger’ (number one last week in the UK), back to back with One Direction’s ‘What Makes You Beautiful’ – “sure fire future hit” I commented. Our Zambian tracks were ‘Vomela’ by Dalitso and ‘Nalilwala’ by Afunika. (The first track saying ‘if you’re sick, accept it’ and the second ‘I’m sick’ ….apparently!) Milli Jam also featured ‘My Life’ by DJ Khaled and Akon coupled with ‘Oleku’ by Prince ft Brymo. Our oldie of the week was ‘Dancing On The Ceiling’ by Lionel Richie and we closed with Jessie J’s ‘Sometimes Dreams Come True’. (In a disappointing number of replies Enoch won a dinner for 2 at Chanters Lodge for texting us that it was Lionel Richie singing ‘Dancing’.) The Langmeads informed us that they were friendly with Hip-Hop Mr Cri$iS with whom they had been involved on the United Against Malaria campaign.

Peter and Gill told listeners that they’d been married for 11 years and had originally met in England (in a Hampshire wine bar!) They’d spent some time living in Thailand. Gill’s background was in journalism but at the moment their focus was on public relations and media matters. Peter had just returned from a trip to the far north of Zambia and when they left Livingstone the next morning they were heading for Choma to research a vitamin A enhanced maize.

Interesting, lively and nice guests? You bet!

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Sakala Brothers Arts Centre


We lament the recent closure of The Arts Cafe in Livingstone, following so closely on Jane Osborne’s Ngoma Zanga Zambian Restaurant shutting down. There’s now no traditional food and dancing experience for tourists in Livingstone – surely a business opportunity for someone! Good to see then that the Sakala Brothers (above) are deeply involved in Lusaka. They’ve entertained so many people over the years.

THE Sakala Brothers recently hosted the French Ambassador and delegates from Alliance Francaise for the signing of a memorandum of understanding between the Sakala Brothers Arts Centre and Ambassador 0livier Richard at Lusaka Playhouse. The centre has since last year been training students in music disciplines such as guitar, piano, voice training, violin and traditional drums.

“We have several classes for various disciplines” said Moses Sakala. “For example, we have students doing guitar lessons, some learning how to play traditional drums, while others are in the dance class and voice training class. Last year we registered about 100 people from different parts of Lusaka but the number has since reduced,” he said. He said the centre has employed qualified tutors to train students in the different disciplines.

Sakala has urged musicians in the country to take up such classes if they are to gain a wider knowledge and understanding of their craft, adding that the programme is open to the public hence anyone interested should enroll. “I think it‘s very important for a musician to understand musical instruments, because in these times of piracy one cannot rely on CD sales but live performances,” he stressed.

He also disclosed that currently the duo is recording an album set to be released this year and that albums artistes for Indy K, Theresa and Alex will be produced under the Sakala Brothers Centre. The centre, established in 2009 by Moses and Levy Sakala, was set up to preserve and promote Zambian music and enrich professional musicianship in the country.

The duo, whose vision is to build a music school in Zambia, has called on the government to value the arts and consider establishing a ministry of arts that will seriously look into issues affecting the industry.

Thanks to George Soulchild and Weekend Post for the report.

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Gayle-Anne Drury on The Chanters Lodge Experience


There were some technical issues on the latest edition of the Chanters Lodge Experience with The Milli Jam Ingredient featuring George da Soulchild – partly I guess because George wasn’t around this week – wearing his rapper hat George aka ‘Kaufela’ had gone to Lusaka to try and speed up the release of his forthcoming album. However it was a good show and our Guest Gayle-Anne Drury, pictured above, was a lively and interesting Guest. Our programme goes out on Zambezi 107.7 fm radio in Livingstone and streams live on the internet every Sunday night at 18.30 hrs GMT, 20.30 hrs Zambian time.

Gayle-Anne, a psycho therapist was staying at Chanters Lodge. She runs an organization in York called Baobab Centre.”The Baobab Centre provides one-to-one support through counselling, coaching and mentoring, training and consultancy to individuals and organisations. They provide the knowledge and understanding which underpins relational management and offer care, expertise, tools and strategies to individuals, teams and organisations to help maximise potential growth and development” Gayle-Anne told listeners.

Her visit to Zambia was to assist Tujatane School in Livingstone on a voluntary basis by way of training their teachers and teaching assistants to counsel, coach, mentor and build relationships. She stressed to listeners the importance of ‘listening’ to build relationships. “Yes” I said “and they should jolly well listen to the Chanters Lodge Experience every Sunday night too”! We moved on. How long had Gayle-Anne been married, Milli Jam asked. “A very, very, very long time!” She replied and refused to divulge further details! She told us of her son Adam 26 and daughter Ruth 24 living in London and doing well.

The music on the show was fine as usual apart from ‘I Wanna Go’ by Britney Spears that refused to play for some reason – perhaps she really did ‘wanna go’! Our Zambian tracks were ‘Manone’ by Chika and the catchy ‘Wa Overtime’ by Salma. “Salma’s telling her audience that she doesn’t want one night stands but something longer term” explained Milli Jam – I thought perhaps the lyrics were deeper than this, but no further explanation was forthcoming! The very latest releases from Example – ‘Stay Awake’ and Akon ‘Keep Up’ went down well, so too did Nicole Scherzinger’s ‘Right There’ and the worldwide Pitbull/Ne-Yo smash ‘Give Me Everything Tonight’ – the latter had the Chanters Girls singing along at the lodge, so I’m told!

Gayle-Anne told listeners she’d had no time for tourist acitvities while she’d been in Livingstone due to pressure of work. She further revealed that she’d actually been born in Zambia and had undergone most of her primary education here before moving to South Africa then UK. She told us she’d very much enjoyed a visit to Simonga Village the previous day where she’d been invited by friends.

We thanked the staff at the lodge for their very hard and excellent work during the first 10 days of July and gave away the usual dinner for 2 at Chanters Lodge to the first person to text us Gayle-Anne’s country of residence. The response was excellent! Delvick won.

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The Chanters Lodge Experience


As you may know we have a weekly radio programme on Zambezi FM local radio in Livingstone every Sunday night between 20.30 and 21.30 hrs. (Zambian time). You can now listen live, just click that link and go to ‘listen live’.

Anyway, every Sunday night we give a dinner for two to the first person to text us the answer to a simple question – usually we ask which country our guests come from – we have a guest on every show, which is a lively mixture of hit pop music, local and international, and chat.

This photo was taken by Rein Coppens when he and his wife Jeannetta featured on the show and pictures me deciding who’d won!

Thanks Rein!

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Response Network on 107.7 fm

Meet (left to right) Anja Veum, Diane Hoffman, David Jewitt and Cecily Alexander, our guests on the latest edition of The Chanters Lodge Experience with the Milli Jam Ingredient featuring George da Soulchild. The show airs from 20.30-21.30 hrs every Sunday night on Zambezi 107.7fm, Livingstone’s leading local radio station. The good news is that with effect from Sunday June 19th, the programme will be streamed live on the internet!

Anja, Diane and David are all involved with the Norwegian International Olympic Committee and Response Network. Response Network is a Norwegian NGO with a branch in Zambia which visits 40 new villages in Southern Province of Zambia every year, providing motivation and information to communities on how they can start their own sports clubs and other self-help activities. Response Network is sponsored by the Norwegian IOC. Cecily and Diane have known each other since University and as Cecily, originally from Trinidad, had always wanted to visit Africa Diane invited her along on this trip. Anja is Norwegian, Diane, David and Cecily all Canadian. It was a busy studio!

The group took it in turns to come to the microphones and talk to listeners about why they were in Livingstone and what they’d been doing since they’d arrived. They described their two night safari to Chobe National Park in Botswana, where they’d stayed at Elephant Valley Lodge, as ‘fantastic’. It had been much colder at night and early in the morning than they’d expected! They’d seen loads of game and had had a thoroughly good time. They’d also been to see Victoria Falls since they’d arrived, getting drenched in the process, and were expecting to go and stay in a local village during the following week to see one of Response Network’s projects for themselves.

The music on the show was super and our visitors particularly liked the two Zambian tracks we played – K’Millian’s ‘Nibandani Banzako’ (Who Are Your True Friends) a song about fair weather friends who desert you when the going gets tough. We also featured Exile’s ‘So Lucky’. Our Guests told Milli Jam and George they were ‘desperate’ to buy Zambian music to take home and the guys agreed to go to the local record store with the group the following week to help them choose the latest hot Zambian CD’s. To add an international flavour to the show we played Bobby V’s ‘Phone Number’ and Stevie Hoang’s ‘Lottery’. ‘Have you won the Pick-A-Lot?’ I asked Milli Jam, ‘is this why you chose that track’? He had not! Rihanna’s ‘California King Bed’ and Beyonce’s ‘I Miss You’ wound up a great selection.

‘As you’re involved with the Norwegian IOC you must be into sport’ Milli Jam commented to our Guests. ‘Very much so’ they agreed and David told listeners that he loved yoga and skiing. ‘In fact’ he said, turning towards me ‘we’ve been conducting yoga sessions in one of your rooms at the lodge’. ‘Ah!’ I replied ‘that’s why I’ve seen these three ladies dressed for sport disappearing into your room carrying towels – I’d perhaps imagined something different’. Much laughter! Anje said she skied as well and generally the group had more interest in winter sport than things like soccer. Anja admitted she liked Man U. We moved quickly on.

Diane told listeners that she was involved with Nowspar – National Organization For Women in Sport, Physical Activity and Recreation – a membership organization of Zambian men and women who believe that sport, physical recreation and activity have the power to foster social change and increase an individual’s quality of life. This necessitated regular visits to Lusaka. Our guests told listeners how much they loved Zambia and Zambian people and urged the local community to continue with the wonderful hospitality offered to visitors. Amid some controversy, we gave away a dinner for two to someone who answered the question posed on air – where do our Guests come from? There were many text messages in reply.

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Dutch Invasion!

Meet Chris Hendriks (front), his daughter Chikonda and Chikonda’s husband Tijerick Dood who made up the ‘Dutch invasion’ on the latest edition of our regular Sunday night radio programme – The Chanters Lodge Experience with the Milli Jam Ingredient featuring George da Soulchild – airing between 20.30 and 21.30 hrs on Zambezi Radio 107.7 fm, Livingstone’s favourite local radio station, every Sunday evening. Chris, Chikonda and Tijerick, Guests staying at Chanters Lodge, kindly agreed to appear on our show, though Chikonda claimed to be ‘shy’. ‘You don’t seem shy’! Milli Jam commented early on in the affair. Giggles!

Chris answered most of the questions on the show and explained that he and his family had come to Zambia to visit a project in Chinsali, Northern Zambia, in which they were involved, setting up a Trades Training School in conjunction with a friend married to a Zambian. The school would initially teach brick laying and plastering to 20 students. Chris said it was hoped to extend the courses later to cover tailoring, agriculture and computers. “Of course” continued Chris “we couldn’t come to Zambia without seeing the mighty Victoria Falls, though my daughter and I have seen it before – Tijerick hadn’t but he has now”! “Why have your children got Zambian names”? Milli Jam wanted to know. Chris explained that Chikonda and her brother Chintu had both been born in Zambia at the time he was teaching at Chadiza Secondary School in Eastern Province, then later at University of Zambia. When they turned 18 the children had been given the option of dropping their Zambian names but had refused to do so! “Good on them”! We said.

The music on the show was great. We opened with ‘Give Me Everything’, by Pitbull ft Ne-Yo, Afrojack and Nayer, (the current UK number one), back to back with Lady Gaga’s ‘Marry the Night’ from her smash hit album ‘Born This Way’. George chose his own track Kaufela’s ‘Pass Me By’ and told listeners he hoped his CD would soon be released. Milli Jam chose ‘Plantain Boy’ by Timaya (plantain – ‘big bananas’ I explained, when asked by the guys) and ‘Play Back’ by Collie Buddz. Diana Vickers with ‘Four Leaf Clover’ and Mohombi’s ‘Fade Away’ were also on our play list and we closed with Kelly Rowland’s ‘Motivation’ ft Jeremih and Lil Wayne.

Chris explained to listeners that he’d left Zambia in order to be able to educate his children in Europe and because he wanted a change from teaching. Before branching out on his own as a consultant he’d been responsible for setting up the computer centre at University of Rotterdam. He was now retired, living comfortably on the coast in Spain just south of Valencia. Tijerick told listeners that he worked at an oil terminal in Rotterdam and that he and Chikonda have two children.

While they’d been in Livingstone the family had spent a whole day at Victoria Falls, taken a game drive in the Mosi-o-Tunya National Park and had lunch at the Arts Cafe to eat Zambian food and watch traditional dancing from around Zambia. They intended taking the sunset cruise on Lady Livingstone before they left for Europe the following Tuesday.

Before we closed we gave listeners Twitter and Facebook updates, plus local and international chart news, including news of the Dutch charts (in English!) We gave away dinner for two at Chanters Lodge, as we do, to the first listener to text us telling us from which country our guests came. Crispin won. This kind, generous, charming Dutch family told us they’d felt at home during their stay at Chanters Lodge and we were happy!

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Floating Skies Safaris


Floating Skies Safaris is an incorporated private, limited Zambian company, based in Livingstone, Zambia, the home of the mighty Victoria Falls. Kennedy Chaile, pictured above, is an enterprising and hard working young Zambian who established and manages Floating Skies. We shall soon feature him on our Sunday night radio show – The Chanters Lodge Experience with the Milli Jam Ingredient so we can learn more about Floating Skies. For now, visit their website or friend Kennedy on Facebook!

The company’s guides are local Zambians who accompany visitors on their trips and have full knowledge and real life experience of the people, culture, customs and the flora and fauna of this beautiful land of Zambia.

Some of the unusual tours they offer include:

African Foods Cooking Tour Musokotwane
African Village Day Tour
Livingstone Town Historical Walk
Livingstone Jewish Historical Tour
Maramba African Market Tour
Simonga African Village

For more details please go to the link above.

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