As reported earlier in the week, we were delighted to receive a Certificate Of Excellence for 2013 (pictured) for Chanters Lodge. We would like to take this chance on the blog to say thank you to all the Guests who took time to review our operation during the year, particularly those who gave us ‘5 Stars’, but also those who pointed out where we could improve. Guests see the operation so clearly and their advice is invaluable.
On a personal note I would like to thank each and every one of the eleven workers at the lodge for their contribution – almost every Guest checking out of the lodge compliments us on the care and courtesy of the workers. They are a very hard working team led by Annastasia, Susan and Melinda but each and every one has played their part. They are also now a long serving and loyal work force!
There is fierce competition in Livingstone these days in the ‘lodge business’ – there is, most of the time more supply than demand brought about by the resurgence of Zimbabwe as a destination as well as the mushrooming of small lodges and guest houses in Livingstone. We regard good reviews on Trip Advisor as ‘money in the bank’ in terms of marketing and once again we say a big thank you to all the Guests who have contributed their thoughts.