Paying Attention to the Details: Every luxury hotel guest expects comfortable and elegant accommodations, a broad array of food choices, and service efficiencies. What sets these Asian properties apart are details normally not seen stateside. Some examples include: newspapers delivered with gloves to avoid ink stains on your hands; rather than pillow-chocolates, a small cake at turndown service; notes handed out in leather folders; multiple amenity packages including full shaving and dental kits; jewelry boxes inside the room safe; a stationery kit of goodies to help handle minor business requirements; in-room espresso maker (not just a coffeemaker); multiple lighting configurations for various times of day and ambiance; a unique two-piece martini glass set; contribution envelopes to support local charities as a deposit for your coin change; and proper folios for your departure invoice.
Continuous Innovation: These properties continue to test new ways of improving their guest relationships through product enhancements. In one hotel, they were experimenting with a dedicated floor for couples. Another property was testing new menus. Still another was encouraging customers to create wild, new drink combinations.
Expert Maintenance to Support Quality Construction: As expected, the woods, marble and granite used for room furnishings were all immaculate. While the properties ranged in age from 7 to over 20 years old, they all have the feeling of a newly opened hotel. This was largely a result of superb maintenance levels. No visible marks or scuffs were noted on door frames or hallway corners. Upholstery was fresh, both in look and smell. All electronics were up-to-date and far beyond what is the norm for North America.