Volunteering Experiences


We currently have 14 students and 2 leaders, Mr and Mrs Gough, from the Arnewood School in Hampshire in UK staying at Chanters Lodge. They are spending 4 weeks here in Livingstone and are here to complete charity work at the Lubusi Orphanage and Maramba care home. Following that they will be completing a building project for the school in Mukuni Village, then moving on to ALERT to do environmental work with the lions and elephants. They will complete their 4 weeks with a safari in Chobe National Park in Botswana. They are doing some great work in our community and we’re grateful to them for that. If you would like to learn more about their visit then take a look at their website. Chanters Lodge are happy to assist you in arranging all your excursions and activities whilst you’re in Livingstone, for more information visit our activities page.


Another new Lusaka Hotel!

A 148-room property in Lusaka is set to become the first hotel in Zambia for Hilton Worldwide’s Garden Inn brand, the company has announced. Hilton Worldwide has signed an agreement with investors National Pension Scheme Authority to open the Hilton Garden Inn Lusaka City Centre in 2015.

It will form part of an integrated, mixed use development alongside corporate and government offices in the heart of the central business district Hilton Garden Inn global head Adrian Kurre said: “The introduction of Hilton Garden Inn in Zambia marks a new chapter in the brand’s ever evolving global portfolio.

“We are delighted to help meet the growing local demand for affordable, quality accommodation in Zambia’s blossoming capital city and look forward to welcoming guests to Hilton Garden Inn’s award-winning hospitality.”

The hotel will incorporate the brand’s functional signature features of a business centre, complimentary internet access, comfortable guest room desk chair and quality bedding. Guest amenities will also include an outdoor pool, fitness centre, all-day dining facility together with a garden lounge and bar.

“Today’s announcement is significant as we prepare to enter another capital city in Africa and further our strategy to provide quality services and products to the continent’s expanding market,” said Hilton Worldwide Europe and Africa senior vice president, development Patrick Fitzgibbon.

“Lusaka’s influence and prominence as a commercial centre continues to grow and we are inspired to grow with it.” Zambia is currently benefiting from steady economic growth and, according to the African Economic Outlook for 2013, is expected to continue to grow by an average of 7.9% per annum


Bedroom Renovations

We are happy to report the start of bedroom renovations at Chanters Lodge.

Rooms 9 and 10 were built and opened in 2006 overlooking the then new swimming pool and these rooms have really really worked! Wear and tear takes its toll!

The picture shows Benson Bulongo the tiling expert busy destroying the work he did in Room 9 all those years ago, in preparation for laying new floor tiles in the bedroom as well as new floor and wall tiles in the bathroom.

Emma from Emma’s Wear in Livingstone is busy measuring for new curtains, as well as a bed cover.

We hope the renovated room will be ready by June 7th for it is booked……


The Chrismar Hotel Experience

We were delighted to welcome Robert McCarron (above) as our Guest on the most recent edition of the Chanters Lodge Experience with the Milli Jam Ingredient featuring George da Soulchild Kaufela. The Experience is our weekly Sunday night radio show airing on Zambezi 107.7 fm, Livingstone’s leading local radio station. Rob is general manager of Chrismar Hotel, one of Livingstone larger hotels located on the Royal Mile near the Boat Club, close to the entrance to Mosi-o-Tunya National Park and of course the Zambezi. “The hotel currently has 59 rooms but is in the process of extending by an additional 40 rooms”, Rob told listeners. It was the first time we’ve had one of the general managers of Livingstone’s big hotels on the programme and Milli Jam asked him how he felt to be the first. Robert replied “you have the country’s best known hotel manager on the programme every week, so I’m hardly the first!” I guess I blushed!

Rob told us that he has been in Zambia for 3 years and has, for most of that time, been the manager at Chrismar. He’s an American, a graduate in business management, travel and tourism from Plymouth State University in New Hampshire. “Why did you come to Zambia?” Milli Jam wanted to know. “For a change” the reply. We were not told the type of change required! Rob said the hotel had had a great year in 2013 with increased occupancy and room revenue, enjoying a thriving conference trade, with the majority of Guests coming from within Zambia.

The music on the show was good, we opened with two top Christmas hits from the UK by Sam Bailey and Pharrell Williams. George dropped Zambian tracks from Petersen and Mampi, while Milli Jam chose records from One Direction and Tiwa Savege. Our oldie of the week was Bruno Mars’ Grenade, and we had two prizes on offer to the first people to text us the name of the recording artist on the track. Robert had kindly contributed a dinner for two at Chrismar Hotel to add to the dinner for two with drinks at Chanters that we give away each week on a regular basis, and the two prizes were quickly snapped up by our listeners!

Robert told listeners that he’s married to a Zambian lady with whom he has twin one year old little boys, and yes, they do keep the family awake at night and busy, but he said he himself is a ‘deep sleeper’ so not that disturbed! Rob said that he comes from a family of musicians, his mum is a musician with the Boston Symphony Orchestra while his dad plays piano in piano bars across America. Both his brothers play in bands. He said his own musical tastes were wide and that he especially enjoys rap, rock and reggae.

As a Bostonian he loves all his Boston sports teams and, because the owner of the Boston Red Sox is also the owner of Liverpool FC in UK, he’s a fan of that club. This made George very happy. Rob’s first sporting love however is basketball, and he revealed that he is the coach of the Hillcrest School basketball team here in Livingstone as well as the team for Southern Province. As for tourist activities he loved white water rafting and felt that everyone should do that once in their lives. He had swum in Devil’s Pool but had not done the bungee jump. “No time!” He said. “It only takes 7.5 seconds” I replied, and we laughed!

Asked where he would like to be and what he would like to be doing in ten years’ time Rob revealed that he wanted to be the team coach for the Zambian national basketball team while training his 11 year old twin boys in the art of the game! He also mentioned that he would like to have more children. Nothing about hotels we noted!

We closed by wishing all our listeners a very happy Christmas and prosperous 2014.


Looking For Mrs Livingstone – And Chanters Lodge!

We were delighted to get a recommendation for Chanters Lodge right at the end of this piece from The Herald Scotland which I have shortened a little. The writer is Julie Davidson and the picture shows the front cover of her new book.

 Elephant-viewing by taxi.

They don’t do zebra crossings in Livingstone, they do elephant crossings. You need to know where and when to look, as there are no road markings giving the great beasts right of way, but the local taxi drivers will take you to the junction of their favourite route. Each day, a mile or two from the new Shoprite mall, just after sunrise and just before sunset, the elephants cross the town’s main drag: Mosi-oa-Tunya Road, which is not only its lively commercial hub but the road to the Victoria Falls.

“You mean,” asked a new visitor to Zambia, as a family of five cows and three teenagers sauntered from verge to verge while we crouched behind the bright blue taxi taking pictures, “they don’t stay inside the national park?” Our driver chortled. “The park is not a zoo. They are wild. They go where they want. They go into farmers’ fields and eat the crops. And sometimes they are dangerous. Just last week an elephant was wounded by poachers in Zimbabwe, swam across the Zambezi and killed a woman in a village 20 miles up river from here.”

For all its elite lodges and luxury hotels, Livingstone remains wild at heart. How did the tribal lands of the Toka-Leya and the old colonial settlement of a British land-grab become a celebrated tourist hub and the “adrenalin capital of Africa?” It’s all down to a phenomenal geological fault and the marketing skills of a famous Scot, with a bit of unsolicited help from Robert Mugabe.

Until the late 1990s, the town of Victoria Falls on the Zimbabwean side of David Livingstone’s self-proclaimed “discovery” was the honey pot for visitors. It is much closer to the eponymous cataract (Livingstone is seven miles from the river on a rising hill) and its tourist industry was better organised. But since my own early visits to both I have seen the Zambian town become the beneficiary of Zimbabwe’s political instability, and expand and prosper without losing any of its charm. In fact, its new affluence has saved many of its historic buildings, including the Edwardian clubhouse of Livingstone Golf Club, which re-opened in 2006.

I was back in Livingstone for the bicentenary programme’s academic conference: “Imperial Obsessions: David Livingstone, Africa and world history: a life and legacy reconsidered”. The boy from Blantyre doesn’t only live on in Zambia, he has a global afterlife that is apparently eternal. For three days, European, American and African scholars chewed over papers that ranged in theme from “Livingstone’s dialogue with the rainmaker and the legacy of the Scottish Enlightenment” through “The empire of sentiment: David Livingstone’s 1874 funeral and Africa at the heart of the nation” to “David Livingstone: Prophet or Patron Saint of Empire in Africa?” Not all the speakers were academics; I was there on the back of my book, Looking for Mrs Livingstone, to remind the scholars that the great man had a wife whose contribution to his early journeys is often overlooked.

Closeted in a hotel conference room for three days while the sun shone on the glittering plumes of the Victoria Falls, I was expecting a certain amount of frustration, if not tedium. But by and large it was all stimulating stuff, and when we were released into the brilliant light and sumptuous greenery of the Livingstone suburbs I felt I needed none of the manic attractions of the town’s adventure tourism – bungee jumping, gorge swinging, riverboarding, abseiling, white water rafting, flipping over the falls on a microlight – to improve my mood.

Only the falls could do that. I’ve never felt they needed any of the extreme sporting accessories they have acquired to intensify the exhilaration of their spectacle. I have flown over them in a helicopter and swum in the Devil’s Pool on their very lip, looking into the abyss as it gulps down epic draughts of the Zambezi. (This is something you can do, at a price, from Livingstone Island, but only when the river level drops in the dry season, usually between August and January). But I’ve had my best moments simply walking along the rim of the gorge beside the five mighty cataracts, my insides trembling with their Plutonian thunderclap, daft tears of emotion mingling with gusting douches of rainbow spray.

Different seasons bring different volumes of water over the Falls, but there is no such thing as a wrong time to see them. When the Zambezi is in full flood you get towering columns of spray and boiling cataracts; as the dry season progresses the spray dwindles, the curtain of water parts between the main cataracts to expose the 300ft cliffs, and you get some sense of the geological force which, millennia ago, tore a rift a mile-and-a-half wide in the flat Zambezi valley; and in every season the forest walks on either side take you through storybook Africa, alive with monkeys, baboons and exotic birds.

So once again, with three of my fellow conferees, I negotiated a $10 dollar taxi ride down Mosi-oa-Tunya Road to the Victoria Falls National Park, paid the $20 entrance fee for foreign nationals, saluted the statute of Livingstone, stern and questing, just inside the gate, and set off along the forest path to the incomparable viewpoints. Sure feet were needed on the rough stone steps and slippery earth; the Falls were full and it was the first time I’d crossed Knife-Edge Bridge in spray so dense the figures ahead of me slipped in and out of view.

Then a wonderful thing happened. This scary footbridge, maybe 200ft high and 100ft long, is a link across a vast bowl of emerald bush on the edge of the cauldron. As I slithered along, holding tight to the handrails, the spray was cleared by a persistent eddy of wind, the sun flooded the steep slopes of the bowl and a rainbow arched over the forest. As I paused to look, a lone swallow pierced the spectrum, darting in and out, swooping and soaring until it had climbed over the rainbow.

Why couldn’t I?

Getting there

There are no direct flights from Europe into Livingstone but it is easily reached from South Africa and, as of this month, from Kenya, with connecting flights from the UK. British Airways (ba.com) and South African airways (flysaa.com) have daily flights via Johannesburg, while Kenya Airways (kenya-airways.com) has opened a new route three times weekly via Nairobi.

Where to stay Livingstone and its environs cater for everyone from penny-pinching backpackers to well-heeled retirees. At the top end are exclusive, all-inclusive riverfront lodges like Tongabezi, the River Club and Stanley Safari Lodge, or the five-star Royal Livingstone Hotel, with its enviable site beside the Falls; in the middle is a range of three-star hotels and private guest houses; at the budget end are clean if boisterous hostels like Fawlty Towers and Jollyboys Backpackers. And then there is Chanter’s Lodge, which on my last visit became home for five days without stretching my wallet. Check it out: chanters-livingstone.com.


Ridgeway Hotel – 60 And Still Going Strong!

Southern Sun Ridgeway Hotel turns 60 years old this year – as one of the longest serving general managers in the hotel’s history I was asked to write a short piece for Lusaka Lowdown. Out of many memories this is what I mustered!

“Well it’s happy 60th birthday to the ‘old lady’ of Lusaka hotels, Southern Sun Ridgeway Hotel, formerly Holiday Inn, formerly Ridgeway Hotel – like many rich old ladies she’s had plenty of face lifts over the years! My time as general manager of the hotel stretched from March 1979 to May 1992. The hotel faced intense competition in 1979 with the opening of the Taj Pamodzi Hotel across the road (initially managed by British Caledonian – remember them?) and The Ridgeway had to re-invent itself to survive the inevitable exodus of Guests to the new project next door. I was appointed just in time for last minute preparations for the famous 1979 Commonwealth Conference, the one that heralded independence for Zimbabwe, and just before the opening of the Pamodzi! Tough times!

We managed to achieve our market share in the face of this competition by concentrating on our Zambian market, providing the best entertainment in the city with a succession of great bands, including the Cool Knights and the Lubumbashi Stars. Zambians love to dance and they flocked to the hotel. In the mid 80’s you had to book well in advance for a seat in Musuku Restaurant on Friday and Saturday nights with top Zambian cabaret stars like Akim Simukonda, Muriel Mwamba and Lazarous Tembo wowing their audiences, while Guests tucked into famous Ridgeway buffets – or, of course, ‘chicken-in-the-basket’.

We were known for hosting great functions and many were memorable – the ‘stand out’ was, perhaps, the Show Society Annual Dinner of 1982 for 250 of Lusaka’s great and good, with KK and Prince Phillip in attendance. In the mid 80’s we also had a regular weekly radio show, a highly successful football team on the verge of a place in the Zambian super league and regular TV shows at Christmas and Easter.

We put crocodiles back in the central area of the hotel when we redeveloped the restaurant on the other side of the pond, renaming it ‘Rancho’ and making it famous for great whole Zambezi Bream as well as for the chicken-in-the-basket and wonderful huge T Bone steaks. The beautiful weaver birds inhabiting the pond formed the logo for the hotel in those days, drawn for our letterheads and stationery by Gabriel Ellison.

Initially I managed the hotel for Hallway Hotels but for most of the period of my management I worked directly for Anglo American the owners. John Phillips and Sharon van Reenen formed the rest of the management team and we were proudly responsible for training many Zambians in catering and hotel management with sponsorships and scholarships to both Kenya and UK.


Chanters Lodge and Social Media

Yesterday I received this query on the Chanters Lodge Facebook page “Quick question: Is it possible to book two single rooms online and then pay on arrival at Chanters?” There followed an exchange of messages on Facebook which culminated in the following remark from the Guest: “Just booked a night’s stay in Livingstone through Chanters Lodge, Livingstone. Very prompt & efficient communication. A Zambian business using social media well. Kudos.” To which I replied: “We give discounts for bookings through Facebook and for Zambians and Zambian residents. It’s quick, it’s easy and it’s good value for money – Chanters Lodge, Livingstone.” We do not have an online booking system at the lodge, but pride ourselves on replying to booking enquiries within 24 hours – and usually much quicker than that, we have two internet service providers ensuring that we are very seldom totally offline – African internet is not great!

Here’s a general resume of our social media activity and the role it plays in our business:

We have 734 likes on our Chanters Lodge Facebook page – I haven’t ‘gone chasing’ for a while but I will! I have 1885 ‘friends’ on my own Facebook page – we post pretty much daily on both pages – the whole idea is to market the lodge, but subtly without direct ads like ‘come and stay at Chanters Lodge’. We prefer to post pictures of Victoria Falls, talk about activities in which our Guests are involved, and post updates on our local radio show. As mentioned, we love to get reservations through Facebook and give discounts! One of the reasons we are so active on Facebook is that it is a very popular medium in Zambia and we would love to have more Zambian business.

We have had a Twitter account (@livilodge) for a number of years and follow about 8000 accounts. We have a similar number of followers ranging from friends and family and pop music lovers, through Arsenal supporters, Zambian account holders and people involved with hotels and travel. I love Twitter – it’s a major source of immediate news apart from which you can find yourself talking to people all over the world about common interests. We have had plenty of reservation enquiries from Twitter resulting in confirmed bookings and once again we offer discounts for Twitter reservations. Why? Because we hope it will encourage people to book through this medium. It’s short, quick and immediate and it is, for a small lodge, another means of marketing. Most of our Twitter bookings have come from people in the travel trade or Zambians and we offer discounts to both groups anyway

Pinterest is relatively new but we have had a page (Richard Chanters) for about a year following a recommendation from a Guest. We have boards for the lodge, Victoria Falls, Zambia, family and the Zambezi as well as Africa and Random pictures. I have found it very useful when Guests ask for pictures of the lodge to be able to refer them to Pinterest – meaning the pictures of the lodge which appear on our website are supplemented on Pinterest. For example we recently pinned pictures of the bedroom renovations in progress at the lodge – photos we would not normally post on our web site as it is a work in progress. There are also photos of staff on that board. On Pinterest we have 198 followers and are following about 250 sites. I often upload photos from Pinterest to post on Facebook if the photos are beautiful or more often funny!

We have been blogging since 2006 – at one time we posted every day but these days usually two or three times a week depending on available material and time to write. These days our weekly radio show forms the centre piece of the blog. We write up the show with a photo of the Guests, reporting the subjects discussed on the programme and the music played – it makes a nice record for the Guests of their appearance on the show as well as keeping blog readers informed. The blog covers a multitude of other issues often involved with the hotel and travel business as well as some funnies. One of the presenters of our radio show, Kaufela, also provides material for the blog writing about Zambian musicians and the local music scene. Thanks to Edward Chanter our blog uploads straight on to our main website.

We estimate that some 80% of our accommodation enquiries are a result of potential Guests reading some of our more than 250 Trip Advisor reviews, mostly, but not all good. Once again the advice to ‘get on Trip Advisor’ came from a Guest. We are proud of the certificates of excellence awarded from that site in recent years. We respond to each and every review written in English and encourage Guests to write reviews on departure. Once again thanks to Edward, reviews upload unedited straight on to our lodge website.

We post on to LinkedIn and Google+


Who Are Your Guests?

Interesting piece here from HotelInteractive about who’s travelling and why. Interesting too that they talk about the ‘booming’ hotel business in the US at the moment – can’t say it is in Livingstone but if things are picking up in the States, that can only be good for future prospects. 

Here’s the piece, slightly edited. The picture? What some of our Guests do when they come to Livingstone!

We all know the hotel business is booming, but looking specifically at who that business is coming from isn’t something we’ve really dug in to. Until now. So who is that consumer knocking at your door? Turns out there are a healthy mix of leisure and business travelers that are combining to make this a very robust time. Toss in ever increasing group business – those folks booking 10 or more rooms at a time and we have a situation where all there major demand groups are doing what they need to do, demanding rooms.

Recovering group business, however, is helping hotels push rates, even if a specific hotel does not focus on group business. As group demand becomes more solid they can get higher room rates for the remaining rooms to sell to transient guests. Plus those with more groups displace transients which sends them to other hotels so those hotels can push rates too. Lodging demand and lodging pricing remain headed in the right direction.

A big chunk of that leisure business is coming from non-vacation trips, which have become more popular in recent years. Research points out that for personal leisure travel, 32 percent travel for special events such a soccer tournament, 28 percent are on the road visiting friends or relatives while 4 percent take trips for medical or health care reasons. Most interesting is that 10 percent are taking trips to events like personal improvement expos or conventions like ComicCon.

People are also vacationing more in spring and fall, which has created a much longer and stronger travel season. Shoulder seasons are growing, it is no longer just summer. Even for vacations summer is still strong but many are pushing their trips into spring or fall. D.K. Shifflet & Associates research also points out that while Baby Boomers make up the vast majority of travelers now, the coming of travel age for the millennial generation combined with the passing away of the Silent Generation is quickly changing the typical age of people traveling. By 2020 Millennials, Gen X and Baby Boomers will each be traveling in roughly equal numbers.

This means hoteliers will have to take several different approached to appealing to their target guests. It also means hotels will have to continually focus their properties on niche customers if they want to create strongly definable product, we believe. One concern for hoteliers is social media of course. Many prognosticators say it is hyper critical to dive in to this emerging communication medium. But is it as important as many believe? For Facebook less than 15 percent of online posts have anything to do with the hotel itself, which 50 percent post photos and 30 percent discuss travel experiences; which usually are more destination specific.

But it’s also more generationally specific. Just over half of all millennial travelers are posting while that number drops to around 35 percent for Genn X and about 22 percent for Baby Boomers. As for Twitter, about 5 percent tweet on travel experience while about half that number tweet on hotels. He said 57 percent of business travelers use a mobile device to access the internet for travel information which is up from 40 percent in 2010. For leisure travelers 38 percent use a mobile device to access the internet for travel information, up from 11 percent in 2010.


Marcel & Julie Menard

Meet Marcel and Julie Menard (above), Guests on the most recent edition of the ‘Chanters Lodge Experience with the Milli Jam Ingredient featuring George da Soulchild Kaufela’, our regular Sunday night radio show airing from 20.30 to 21.30 hrs on Zambezi 107.7 fm, Livingstone’s leading local radio station. Marcel and Julie hail from Canada, although from different parts of that vast country, but are currently based in Al Ain, United Arab Emirates. Marcel is a health, safety and environmental engineer working for Adnoc on a rig in the Persian Gulf – an operation that churns out a mere 300,000 barrels of crude oil every day! Julie was a nurse for most of her working life but subsequently retrained as a teacher. She recently retired from her job in UAE teaching English as a second language.

The Menards were visiting Zambia by invitation of their friends the Bohling family who live in Kitwe on Zambia’s Copperbelt. They had originally met Jenna, Kyle, Sharon and Kevin in UAE and were delighted to come to Zambia to spend some time with them. During their visit to Kitwe Marcel had been taken 5220 feet down to the working surface of the Mopani copper mine – a trip he had found fascinating. The mine employs some 19,000 people. They had also spent time at Nsobe Game Camp 60 kilometres south of Ndola. They had been recommended to Chanters Lodge by the manager of Kafue Lodge in Ndola. Happy with their stay at Chanters? Yes they were. They described it as ‘cozy’ and ‘a great place to chill’.

The music on the show was up to standard despite the dearth of new releases common at this time of year in UK and USA. We opened with our theme tune for 2013 – ‘Feel The Love’ from Rudimental ft John Newman. We followed up with Carly Rae Jepsen’s ‘Call Me Maybe’ which Marcel and Julie dedicated to their friends the Bohlings. Other tracks were from PSquare, Magg44 ft Karen, Exile ft K’Millian, LMFAO and Pitbull. The oldie of the week was MJ’s ‘Rock My World’ and the weekly prize of a dinner for two at the lodge to the first person to text us the name of the artist on the track was quickly snapped up! Our pick of the week was Timbaland’s ‘White Wedding’ and we closed with One Republic’s haunting ‘If I Lose Myself’.

Marcel and Julie told listeners they had enjoyed lots of tourist activities while they’d been in Livingstone including the sunset cruise, a leopard, lion and cheetah encounter combo, linked with an elephant back safari, as well as a fabulous dinner on the steam train. Marcel had also taken a 15 minute helicopter flight over the Falls.The day of the show they had taken a one day safari to Chobe National Park in Botswana and had been lucky to see a pride of lions during the trip. They’d been amazed by the size and beauty of Victoria Falls which had surpassed all their expectations. Julie had described their steam train dinner activity as ‘very romantic’ and on being questioned this charming, happy couple revealed they had been married for 15 years. Julie has one son from a previous relationship.

During their visit Marcel and Julie made a very generous contribution of education materials to a school at Mukuni Village and commented on the fantastic progress they saw near Chanters Lodge on road repairs in Livingstone.

Asked where they would like to be and what they would like to be doing ten years’ from now, they said they had plans to retire to Malaysia when Marcel finished work in five years’ time, before eventually returning to Canada.


Room Renovations

In 2012 we completed renovations of three of our eleven rooms at Chanters Lodge, Livingstone, one in the ‘main house’ which was the last of the three original rooms we opened in 1998 to be completely renovated.

We then turned our attention to the four Lukulu Crescent rooms opened in 2004 and managed to completely renovate two of them, before being hit by a rather a bleak mid-November to mid-December business wise, that curtailed our activities. Following this unusually difficult period we had a reasonably good festive season.

This morning we are happy to report that we have started renovation of the third of the four Lukulu Crescent rooms, and the picture above shows the workers starting to break the bedroom floor tiles. These will be replaced with a larger lighter, brighter ceramic floor tile. A new toilet and pedestal wash hand basin are to be fitted in the shower room and the floor and walls of the shower room will be completely retiled. New drainage arrangements, tap and towel rail fittings to match.

We were happy with the results of our renovation in the first two Lukulu rooms and I’m sure room five will turn out just as well. It gets slightly easier as you go along, as the team are aware of the requirements from the previous work. We will keep you posted!

Page 1 of 14 12345...»